An Often Overlooked Secret of Marketing and Negotiating
When you call sellers, what do you say' When you sit down to write a marketing postcard to find deals, what do you write' When you go to negotiate price and terms, how do you present it'
These are scary situations and it is not unusual to be at a loss for words at such times. In fact, you may avoid these situations all together just so you don't have to face the overwhelming fear.
I want to help you erase that fear and find the words that will give you confidence to call sellers, write advertising, and present offers. The concept I am about to present is fundamental in developing a successful marketing message.
Have you ever read an ad like this'
'The Braun' Multiquick Hand Blender offers a 200-watt motor, stainless steel shaft, five-blade chopper attachment, and aerator head.' (Karen Thackston 2004)
Why in the world would I buy the Braun' Multiquick Hand Blender after reading this description' Why should I care about a 200-watt motor or a stainless steel shaft' I am sure this is an accurate description of the product's features, but why do I care' What if it read like this'
'The Braun' Multiquick Hand Blender is a priceless tool for any cook with a busy schedule. Its powerful motor enables you to chop, whip, puree and blend with lightning speed. Its stainless steel shaft holds up to years of use without bending or breaking. The Multiquick's five-blade attachment gives you the ability to finely chop or grate even the hardest cheeses and nuts with ease. And the specially designed aerator head incorporates air into the liquids and sauces you blend, making them light and fluffy. You'll create delicious meals with ease and be out of the kitchen in record time.' (Karen Thackston 2004)
OK. So if I want to blend at lightning speed and make my sauces light and fluffy or if I want to finely chop the hardest of nuts without breaking or bending my blender, then it sounds like this is the appliance for me.
What was different between these two descriptions' The first only listed features. The second communicated the benefits. The first is more about the product. The second is more about what is in it for me.
A feature is simply an attribute of a product or service. A benefit is what/how the feature adds value to the customer. Successful salesmanship communicates benefits.
Let me give you just a couple more examples.
Victoria';s Secret DISCLOSEDSHHHHHH, don't tell anybody, but, I know the secret. It all started with a simple shopping spree. I had decided to surprise my wife with a new .....
'Open 24 Hours' is a feature.
A benefit that speaks value to your prospect is, 'When your pregnant wife craves pickles and ice cream at 3 a.m., you know where to get it.'
Here is a real estate example:
'We buy houses subject-to' is meaningless. Try this: 'I can take over your payments starting next month and help you avoid paying two house payments when you move.' That speaks to what the prospect wants & what keeps him up at night. Communicate your benefit in a way that brings emotion, fear and desire to the surface.
Now think about what you tell someone when they ask you what you do. Do you just say, 'I buy houses'' Or do you say something like, 'I buy houses in ten days or less without closing costs or cleanup for the seller.'
Do you see the difference' I often say that you are not in the business of buying and selling houses. When it comes to your customers/clients, when it comes to marketing, when it comes to negotiating, you are in the business of stress relief and solving impossible problems.
With that in mind, what are the specific benefits that you offer' Here are five types ......
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